Stories from the team

Does Visual Impairment or Blindness Qualify for an IEP? What Parents Need to Know

If your child can't see well even with glasses, and you're wondering whether the school has to help, the answer is yes. Under federal law, a public school must evaluate your child and, if your child qualifies, provide support at no cost to you. That written support plan is called an Individualized Education Program, or IEP. It spells out the services and tools your child gets and holds the school to providing them. You don't need a diagnosis in hand or a special form to start. You need to know

Mental Health Insurance Coverage Denied? How to Appeal and Use Parity Law

Mental health insurance coverage denied? Learn why therapy and psychiatry claims get rejected, what the parity law guarantees, and the exact steps to appeal.

7 Caregiver Paperwork Mistakes Families Make (and How to Fix Each One)

A healthcare advocate's guide to the 7 caregiver paperwork mistakes families make, from lost records to missed appeal deadlines, with a fix you can start today.

Heart Disease Care Management: 5 Coordination Gaps That Stall Cardiac Recovery

Heart disease care management fails at the handoffs. Here are 5 cardiac coordination gaps and how to close them, from referrals to cardiac rehab coverage.

What to Do When the School Says "We Don't Diagnose Dyslexia"

You've been in the meeting where the teacher smiles and says your child is "doing fine," then adds that the school "doesn't diagnose dyslexia." You left with a knot in your stomach, because you can see your child struggling with reading at home. Here's the short answer: the school not saying the word "dyslexia" does not block your child from getting help, and passing grades do not close the door either. Let's walk through what your rights actually are, and the one thing you can do this week.

6 Things No One Tells You After a Diabetes Diagnosis

Nobody warns you about the insurance side of a diabetes diagnosis. Formulary tiers, CGM denials, supply reorders: here are 6 things to know and your first move for each.

Cancer Care Advocacy: Help After a Diagnosis

Cancer care advocacy handles scheduling, coverage approvals, and record-keeping after a diagnosis so that you can save your energy for treatment. Here's your next step.

Care Coordinator vs. Healthcare Advocate: Who's on Your Side?

A care coordinator works for your hospital. A healthcare advocate fights for your care. Learn the difference that matters when a claim gets denied or a bill goes wrong.

Denied by Insurance? The 4 Types of Appeals That Can Save Your Claim

Learn how to appeal an insurance denial: the four appeal types, their deadlines, and one simple rule for which to file first so you don't lose time.

How to Apply for CCAP in California (and What Your Copay Will Be)

How to apply for child care assistance in California: how to find your county program, what you'll pay, and how to get started

How to Apply for CCAP in Texas

How to apply for CCAP in Texas: where to submit your application and the one requirement you need to know before you start.

What an Education Advocate Does at an IEP Meeting

Want to know what an IEP meeting means for you? Learn about education advocacy today.