Turnout Technologies, Inc. Terms of Use.

These Terms of Use ("Terms") govern your use of this website ("Site"), which is owned and operated by Turnout Technologies, Inc. ("Turnout," "we," "us," or "our"). By using this Site, you agree to these Terms. If you do not agree, do not use the Site. These Terms may be updated from time to time without notice, and your continued use of the Site constitutes your acceptance of those changes.

1. Use of the Site

The Site provides access to tools and services that help consumers navigate complex financial and governmental systems. This includes but is not limited to assistance with government-related processes such as Social Security Disability (SSD) claims and tax debt relief.

2. Not a Law Firm or Government Entity

For SSD claims, Turnout utilizes trained non-lawyer advocates. For Healthcare Advocacy, we work with trained patient navigators who are not physicians, nurses, or licensed clinical professionals; all Healthcare Advocacy services are conducted under the oversight of licensed physicians in accordance with applicable regulations. For Veterans Benefits, we work with VA-accredited claims agents. For Education Advocacy, we work with trained non-lawyer advocates. These professionals are qualified to support clients in their respective processes, but do not provide legal, medical, or clinical representation.

3. No Legal Advice or Attorney-Client Relationship

Turnout does not offer legal advice. All content on this Site is for general informational purposes only. Any legal decisions or actions should be made in consultation with an independent licensed attorney.

Your use of the Site and any submission of information does not create an attorney-client relationship with Turnout or anyone affiliated with Turnout.

4. Description of Services

Turnout is a private technology company that offers digital tools to help individuals manage bureaucratic and administrative challenges. We provide:

  • A guided platform to help consumers complete government forms and procedures
  • Case support from nonlawyer advocates and enrolled agents
  • Automated communications and tracking through our AI agent, Jake

We do not provide legal or tax advice, and we are not a replacement for licensed legal counsel. Government forms are available for free from their respective agencies, and use of our Site is not required to access or file them.

5. Fees

Some of our services are free, while others require payment (Service Fees). Fees charged by government agencies (Government Fees) are separate and must be paid before we can submit any paperwork on your behalf.

6. Electronic Communications

You consent to receive all communications electronically, including notices, agreements, and disclosures.

7. Intellectual Property

All content and technology on this Site are the property of Turnout Technologies, Inc. You may not copy, distribute, modify, or reverse engineer any part of the Site or its underlying software.

8. Your License to Use the Site

We grant you a limited, non-transferable, non-sublicensable, non-exclusive license to access and use the Site for personal, non-commercial purposes. We may revoke this license at any time.

9. Site Security

You may not misuse the Site, interfere with its security features, share your login credentials, or attempt unauthorized access.

10. Indemnification

You agree to indemnify and hold harmless Turnout, its affiliates, and personnel from any claims, liabilities, or damages arising out of your use of the Site or violation of these Terms.

11. Limitations of Liability

Turnout is not liable for indirect, incidental, or consequential damages, or for any damages exceeding $1,500, except in cases of gross negligence or willful misconduct.

12. No Responsibility for Third Parties

Any third-party services or individuals you interact with through the Site (including advocates or enrolled agents) are not employees or agents of Turnout. We are not responsible for their actions, performance, or any damages you may incur.

13. Copyright Complaints

If you believe content on this Site infringes your copyright, contact us at:

Turnout Technologies, Inc.

2683 Via De La Valle, Suite G505

Del Mar, CA 92014

hello@turnout.co

Include the required information under the DMCA as outlined in the full policy.

14. Compliance with Laws

You agree to comply with all applicable federal, state, and local laws when using the Site.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

16. Severability

If any part of these Terms is found to be unenforceable, the rest will remain in effect.

17. Contact Us

Questions? Email us at: hello@turnout.co